For towing insurance reasons, we had to get our motorhome towed "someplace" willing to diagnose it even though we knew it was a blown engine. We were more than willing to pay the diagnostic fee, even though we knew we were going to get rid of it, as it saved us paying a couple thousand towing directly to the scrap yard. Our contact person Tamia, was wonderful, and Tom's let us take space for several days before the "donation" place was able to pick it up. During that several day process, Tamia and I talked regularly and she just called to let me know that the take-it-away tow driver was there. We also had great interaction with a few others at Tom's. I almost never write reviews, but Tom's definitely deserves our praise.